Policy-first customer support for ecommerce
Ecommerce customer support
without the inbox taking over.
Start with the questions your store answers every week. We map your published policies to approved answers and human escalation rules, then scope a paid pilot around your actual tickets.
15-minute call · Bring your helpdesk questions · No commitment to start service
Where is my order?
AI · Example approved answer
Wrong shipping address
HUMAN · Escalated
Package arrived damaged
HUMAN · Handling
We scope your existing workflow before any access or integration
THE INBOX NEVER STOPS
Every order creates another question.
HIRING IS EXPENSIVE
Support headcount grows before revenue does.
AI ALONE ISN'T ENOUGH
Automation handles repetition. Humans handle judgment.
That's where Growify lives.
See it work
See an example support handoff.
Click a question. Watch the system decide: AI can resolve it, or it needs human judgment. This is a scripted illustration, not a live helpdesk or client result.
Growify support
Demo · simulated
Pick a question below. Growify doesn't just reply — it decides who handles it.
What we review together
A support plan based on your real tickets.
Ticket mix
Which requests repeat, and which need judgment?
Approval rules
What may AI draft or answer under your policies?
Human coverage
Who reviews returns, complaints and exceptions?
Quality review
How will we assess handoffs and response quality?
No savings forecast without your ticket data. We agree on baseline, coverage and success criteria together.
How Growify works
One ticket. Four stops.
"Where is my order?"
Received
Can AI resolve?
AI can answer
Repetitive · known answers
Human reviews
Judgment · empathy · edge cases
MAP
Review your policies, ticket mix and current tools before access.
APPROVE
Agree which repeat questions AI may answer or draft.
ESCALATE
Complex or sensitive issues reach a real human.
REVIEW
Check handoff quality against agreed pilot criteria.
What gets handled
One service. Every channel that matters.
ORDERS
PRODUCTS
CUSTOMER CARE
We agree on channels, coverage and escalation owners before starting. No channel or response window is assumed.
Free tool
What's your store missing?
Get a quick look at where your current customer support experience may be losing time, trust, or sales. We scan your store for the 8 things every ecommerce support setup needs. Takes 30 seconds.
Audit My StoreA scoped paid pilot, if we fit
See the process before committing.
Show us your ticket mix, current tools and support policies.
Agree on coverage, access, approval rules and handoffs.
If the scope fits, agree on a paid pilot with a defined workload and success criteria.
Review the pilot's actual handoffs before choosing a continuing plan.
Pricing
A fully managed support team.
For less than one US hire.
Every plan includes trained agents, approved answers, escalation rules and QA. No recruiting, no training, no coverage gaps.
Essential
From $1,950 /month
For stores getting started with outsourced support.
- Shared agent, ~20 hours/week
- Email support
- Monday to Friday coverage
- Up to 400 tickets/month
- Monthly performance report
Growth
Custom · book a call for details
A full-time agent for steady weekday volume.
- Full-time agent
- Email and chat
- Monday to Friday coverage
- Up to 800 tickets/month
- Monthly performance report
Premium
Most popularCustom · book a call for details
Your own dedicated support team member, fully managed.
Setup included (save $750)
- Dedicated full-time agent
- Email, chat and social DMs
- Monday to Saturday, extended hours
- Unlimited tickets (fair use)
- Weekly QA review and CSAT tracking
- Founder as your account manager
- Monthly strategy call
- Priority same-day escalation
Plans from $1,950/month. Not sure yet? Ask about a 2-week paid pilot, credited toward Premium.
Who's accountable
AI handles the repetition.
A real person owns the outcome.
Founder, Growify Support
I have worked on support operations, rep coaching, quality reviews, escalations and SOPs. On our call, I will show where automation is safe and where your team retains control.
Questions
Know exactly what happens to your inbox.
Do you replace my current helpdesk?+
Not necessarily. We first review your current tools and determine a workable, approved setup. Access and integrations are scoped before a trial.
What if AI gives a wrong answer?+
We agree on approved answers and escalation rules with your team. Sensitive requests and uncertain answers go to human review rather than a guessed reply.
How fast is the response time?+
That depends on your channels, ticket mix and agreed coverage window. We set response expectations together before starting; a demo response is not a service-level guarantee.
What are your coverage hours?+
We set the coverage window around your customers and ticket patterns. We do not promise 24/7 human staffing without agreeing on the actual schedule.
How much does it cost?+
Plans start from $1,950/month. Growth and Premium plans, including a dedicated full-time agent, are priced on a short call once we understand your ticket volume and coverage needs.
How does a pilot work?+
After we agree on workload, price, tools, permissions, coverage and success criteria, we can propose a scoped paid pilot. Submitting a form requests a conversation; it does not start customer-facing support immediately.
Start here
Your inbox isn't getting smaller.
Your evenings don't have to disappear with it.
Bring your store URL and rough ticket volume. We’ll discuss repeat issues, human handoffs and whether a scoped paid pilot makes sense for your store.
Book a 15-minute call15 MINUTES · NO COMMITMENT TO START SERVICE